IT Metrics - Project and Software Quality Management

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Case Study

Deriving greater benefits from metrics implementation

The client

One of the world’s largest investment management firms.

The challenge

While the client had investments in quality initiatives and metrics in place, loosely coupled team with no rigor in measurement and skew to measuring service levels as against software development and project delivery led to unclear ROI. Thus the challenge was to set up a quality framework to measure and capture value to ensure same was commensurate with investments.

The solution

The team of Wipro consultants followed a three phase approach – discovery, metrics definition and implementation. The team assessed the client’s IT quality practices to identify and improve both inconsistencies in implementation and gaps to positively impact both project timeliness and software quality.

Opportunities to improve the IT quality practices were identified to positively impact both project timelines and software quality. These opportunities were then prioritized to yield quick wins.

Business benefits

Some of the key business benefits were :

Enhanced ROI on quality

Wipro team helped the client to measure, monitor and constantly improve on its metrics that identified reduced errors, early defect identification and manage projects on-time

Improved work force productivity

	Improved requirements capturing and better resource leveling reduced time and effort spent on capturing and fixing defects
	Maintaining project schedules with optimal resource and reduced cost led to better work force productivity

Improved product quality

	Identification of defects and capturing them within the same work flow led to benchmarking and reduced rework
	Better thinking ahead and strict adherence to schedules also added impetus to product quality


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CASE STUDIES

	Efficient software delivery using CMMI® quality framework
	Improvement in the product performance of a telecom application by 250% using six sigma
	Assisting the journey to CMM level 2 maturity
	More case studies

IDEAS

An integrated approach to software process improvement at Wipro : Carnegie Mellon Software Engineering Institute

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