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Case Study

Using Business Process Management to help a fortune 500 company build a process centric organization and compliance to the fiduciary, statutory and regulatory requirements.

The idea

Business Process Management using COBIT, ITIL, Lean and Six Sigma for a leading Finance Company

The client

A Fortune 500 company offering a wide array of consumer lending products and is America's largest online vehicle lender. The company also offers auto financing through direct-mail programs and via thousands of auto dealerships nationwide.

The business challenge

There were the repeated failures in internal audits and fear of failing Regulatory Audits. Prior to outsourcing there was a need to understanding how some of the key IT business processes (in the Run the Engine area) worked. Ownership of processes was absent and no strategies were in place to socialize change in processes across organization. Future acquisition of new companies, integration of IT processes was a challenge as a result of a complete lack of documentation.

The solution

Wipro adopted a 3-Iteration approach to BPM development:

	Identified the inventory of processes based on COBIT and ITIL.
	Prioritized the processes based on Customer-impact and Audit failures
	Defined processes based on the recommendations of COBIT and Lean concepts
	Maintained the Business Process Model on a weekly basis- communicating changes to the Management team on the deployment of the business processes through the BPM Dashboard
	Worked with the Corporate Risk team to seamlessly integrate 21 SOX and 120+ COBIT controls to the processes in such a way that process performer/engineers could carry on performing as usual; the creation of a controlled environment did not hamper the delivery of projects and services on time
	Identified process metrics and synchronized it with the CIO Dashboard
	Provided support in the Kaizen effort to streamline key business process areas
	Empowered the organization to socialize the BPM success story with other divisions and help them in quick wins

Business benefits

	The audits were prioritized and the findings are used to constructively improve the processes & communicate the same. (There were only 2 low risk findings identified in the last quarter audit)
	The number of ineffective controls identified during the compliance testing was reduced from 10 to zero
	Smooth process transformation was achieved post Merger, Acquisitions and Outsourcing
	Established a steady state to achieve controlled self assessment environment
	The number of concurrent active projects per month were reduced from 82 to 51
	Initiated Productivity measurement, and was benchmarked at 6-7 FP/Person Month*
	The number of Red Projects decreased from 4 to 1
	The TTM (Time To Market) value reduced from 103 days to 60 Days
	Projects On Time increased from 89% to 100%
	Projects On Budget improved from 86% to 100%
	Changes to controls and its impact to the processes are managed
	Business partners has the visibility of how things work
	The CIO Dashboard synchronized with the BPM processes which helped Senior Management to take critical process decisions.


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CASE STUDIES

	Optimising business processes
	Efficient software delivery using CMMI® quality framework
	Improvement in the product performance of a telecom application by 250% using six sigma
	More case studies

IDEAS

	An integrated approach to software process improvement at Wipro : Carnegie Mellon Software Engineering Institute
	More ideas

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