| IT service availability; Minimize business disruptions |
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| The idea |
| Without an IT Service being available, or have enough capacity, or be able to recover from a disaster, the business cannot provide their services to their customers. Importance to minimize business disruptions because of IT cannot be underscored. |
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| The client |
| A large insurance company in US |
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| The business challenge |
| A complex IT environment with the presence of business units each equipped with its own mission critical systems along with an open systems infrastructure accessible to all. Organization had IT service delivery and support processes with certain amount of maturity, yet to be assessed for their preparedness for disaster recovery. |
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| The solution |
| Wipro’s Business Continuity Lifecycle Model (WBCLM) was used to conduct the CM and DR assessment. This Model is derived from ITIL best practices and as per ISO 17999 standard clause 11.1. Also, ITSMF assessment model used for maturity assessment. Business critical systems and applications were identified and their preparedness for disaster recovery was assessed. Detailed assessment was performed to find out Opportunities for Improvement (OFI), Service Improvement areas, quick wins |
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| Business benefits |
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Wipro’s Business Continuity Lifecycle Model (WBCLM) to conduct the CM and DR assessment in a structured manner. |
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Continuity plan for business critical processes, resources and applications |
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Integration with Enterprise security systems to minimize possibility of external security threats |
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A road map with prioritized recommendations |
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