Wipro’s test diagnosis model improves
testing process
The idea
Benchmarking testing processes against
the proprietary Wipro STDM (software test diagnosis model)
and designing & implementing an enterprise wide testing
strategy to improve the release quality and environment/tools
utilization.
The client
The client is one
of the leading Retail chain in USA with revenues exceeding
US$ 48 Billion in the fiscal year 2004.
The business challenge
The client had some testing
processes and had certain pockets of excellence. However,
the client faced challenges in the adoption of newer technologies
for closer alignment & responsiveness to business
needs. There was a lack of sufficient information on the
process maturity and utilization of the environments for
decision making. The importance of involving the QA teams
in early development phases was ignored.
The solution
The Wipro consultants
conducted a comprehensive due-diligence of existing testing
activities using client's proprietary tool and Wipro's
software testing diagnosis model (STDM) to get three fold
perspectives on process, people and technology. The Wipro
consultants identified some pockets of excellence that
were not replicated or shared across projects. The Wipro
consultants identified a large potential for automation
of testing processes and articulated untapped benefits.
Business benefits
The senior management
now has a clear picture of their testing processes
Replication of pockets of excellence
within individual groups is now possible across
their enterprise
Dedicated QA/testing function
has gained the importance and the focus now for
the delivery and support groups is on solution definition
than verification
The new processes can give a
potential reduction of 50 - 60% in defect reduction
costs
