| A detailed questionnaire
was used to gather information on the existing process
environment, infrastructure, process and its implementation.
A detailed workshop was conducted with practitioners and
the senior management on the findings of the discovery
exercise where the opportunities for improvements were
prioritized.
Based on the prioritized opportunities for improvement,
end-to-end processes involving various practitioners
were defined ensuring buy-in. The processes defined
also addressed the process automation tools used within
the organization ensuring compatibility while creating
synergy for the practitioners. A broad level deployment
plan was developed for outlining the process piloting,
incorporating the results in the process and then carrying
out final roll-out across the organization. |
