A metrics program along with an automated
metrics dashboard tool can ensure continuous improvement
in software development through a number of project tracking
mechanisms.
The client
A Fortune 500 company,
the client is the world leader in product development.
The business challenge
The client was looking
for continuous improvement in its software application
development through a division-wide metrics program to
improve the performance of the five Key Performance Indicators
(KPIs) - quality, productivity, schedule, effort and cost.
The metrics program would also lead to a standard metrics
definition in the division and also enable projects to
identify the right type of metrics.
The solution
The Wipro team analyzed
the existing metrics setup and practices. A division-wide
metrics program was defined which detailed the metrics
policy, goals of metrics, metrics collection, analysis,
reporting and information on decisions and feedback for
process improvement. New metrics were identified and defined,
which were mapped to the identified KPIs and were also
in line with practices suggested by international frameworks
like PSP, TSP, and Agile Methodologies. An XLS-based,
automated metrics dashboard facilitating data collection,
consolidation, reporting and metrics analysis for all
projects was also developed for the client.
Business benefits
Improved
process capability and business results
The metrics were
defined based on Wipro best practices and the industry
standards like PSP, TSP, Agile Methodologies
Process improvement through
measurement, analysis and feedback and not on measurements
alone
Decision making now based on
a meaningful, data-driven approach
Metrics captured by the tool
aligned more with the business needs. The dashboards
enabled integrated, accurate and actual reporting,
with a holistic view of metrics and graphical charts
to facilitate decision making
Project and division level scorecards
provide comprehensive and objective project status/health
resulting in timely managerial decision making for
the desired results
Effective
project management and monitoring
Effective
tracking of key metrics leading to a better
utilization of resources, better coordination
among related projects and improved project
planning and estimation
Proactive identification
of risks slipping schedule/ budget targets
Reduction of the process
overhead of collection, consolidation and
analysis of metrics at different levels in
the project hierarchy
