| Using the CMMI®
framework, Wipro conducted an initial process study and
identified the most critical process changes that would
have a maximum impact. During this study, Wipro consultants
had to build consensus across a diverse set of stakeholders.
Wipro began by defining the various templates, score
cards and checklists required for the critical quality
reviews. Key metrics, aligned to business needs, were
identified and a monitoring process was implemented
at the project level. A dashboard of review processes
with basic metrics system was created.
These best practices were institutionalized through a
comprehensive set of training workshops including those
on CMMI® framework and the benefits of
implementing CMMI® processes. |
