ITSM consulting
The goal of ITSM is to advance IT best practices in service delivery and service support. ITSM helps industrialise service management process and plays an important role in the evolution of IT into a service-oriented organization supporting business. ITSM supports all aspects of relationship management to IT users, including management of SLA’s and help desk facilities.

We help our customers unleash the potential of their IT service processes by integrating the best practices from ITSM framework with their existing service delivery frameworks. We help our customers rationalize the entire service delivery framework including service support, service delivery and service functions. We also provide productized solutions like Rapid-SM, a mature library for ITSM processes which can be deployed as a quality management system

For a case study on ITSM consulting, please click here

Business IT alignment
IT organizations have a mandate to reduce operations cost year on year. Overall focus is to “do more with less”. Service quality has to continuously improve. Increased goal congruence is required between suppliers, IT and customers to have an improved service quality and maximize returns from IT investments. Service delivery processes should be defined based on business needs. Service support functions should be designed in a manner that business disruptions due to IT are minimized. Alignment of IT organizations towards business needs has to happen at Strategic, tactical and operational level

We help our customers get an improved Return on their IT investments by designing right sized, business aligned IT service processes and optimizing the overall cost of providing IT services. We focus on service desk function and service delivery processes as areas for quick wins to realize business objectives

Standards and certifications
Customers invest in Infrastructure and also define mature IT processes to ensure ROI on its IT investment. Customers expect IT investments to show business benefits. IT process maturity levels are expected to consolidate first and then increase. Getting certified for an ISO20000 or 27000 standards will ensure that process consolidation momentum is always maintained. Regular audits and continuous enhancements will contribute to “continuous improvement” initiatives of the customer organization

An organization maintains the quality improvement momentum by getting certified for standards. Operations excellence helps customers in their quality journey to achieve certifications for ISO20000, ISO27001, and BS15000. We do an assessment study to understand current process maturity levels and define a roadmap to enable customers achieve the necessary standards.