With IT infrastructure becoming the backbone of organizations worldwide, it is critical to demonstrate the business value of IT services. In order to meet growing business demands, IT organizations are enhancing availability, reliability and security of IT services. In addition to optimizing resources and IT asset redundancy, IT organizations are optimizing processes to provide demonstrable performance indicators and justify the cost of service quality to business. The challenge, however, is to establish key IT performance indicators, translate them to measurable business benefits and drive continuous improvements.

ITSM is a comprehensive framework for IT Service Management and is applicable to all organizations irrespective of the size or the technology in use. ITSM facilitates IT-business alignment and enables IT operations provide effective service to customers. By improving the quality of services delivered, organizations can reduce their overall cost of service provision in the long-run.

Wipro is one of the early adopters of ITIL based IT Service Management and is the first company in the world to be certified for BS15000 in 2004. Wipro uses a consultative and collaborative approach towards implementing ITSM best practices for clients. Wipro follows D3V (Discovery, Definition, Deployment and Verification) approach of consultation and facilitation to help you in your ITSM journey.