IT process consolidation
Process standardization in a customer environment is a continuous journey. Customer environments are characterized by decentralized IT organizations. Process consolidation is first initiative an organization takes towards standardizing IT service processes across the entire organization. Process consolidation involves consolidating functionally similar processes operating in silos.

We help our customers define and implement a unified process framework across different customer locations and business enterprises. As part of the service offering, a service catalogue is prepared to capture details of all the service management processes across all locations. Most efficient and effective process from functionally similar processes is selected for standardization. Ease of implementation and maximum return on investments are two main guiding factors based on which roadmap for unified process framework is defined

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IT process optimization
IT processes are designed to be the best, but a data-driven management system with near-perfect performance objectives like Six Sigma can help routinely reduce costs, improve productivity and achieve other positive results. Lean principles of waste elimination and continuous improvement can result in lean, responsive, efficient IT processes. Combination of a data-driven approach like Six Sigma and a highly pragmatic approach like Lean is ideally suited to implement optimum IT service process.

We leverage Wipro’s rich quality heritage in constructs like Lean and Six sigma to define responsive, efficient, optimized service management processes. We help our customers “do more with less” IT resources. Process solutions will enable customers reduce the cost of providing IT operations with increased customer satisfaction

Operations Excellence offers its customers an easy-to-use metrics driven solution, BATON (Business Service Analysis, Transformation and Optimization). BATON is collaborative solution developed by Compuware, a leading Product vendor for IT operations and Operations Excellence practice. The solution is based on Vantage service manager, a technology product from Compuware to measure and analyze metrics across entire organization. The solution leverages on tool capabilities and domain knowledge expertise of IT service organizations and six sigma methodologies of consultants from Operation Excellence practice.